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Issue Detail
*
Tags
Performance Issue
Priority Level
*
Low
Medium
High
Critical
Impact Level
*
Single user
Multiple users
Business critical
Incident Categories
*
Hardware
Software
Network
End Device Performance
Internet
Security
VPN
RDC
At least one must be selected.
Device Type
*
Laptop
Desktop
Tablet
Mobile
Server
Device Manufacturer
Device Os Version
Device Name
Current User
Symptoms Observed
*
Slow startup/shutdown
Applications freezing / not responding
Slow network/file access
High CPU / Memory usage
Other
At least one must be selected.
Steps Already Taken by User
*
Restarted Device
Cleared Cache
Updated Software
Change Management
Other
System Performance Logs Checked
Yes
No
Not Applicable
Disk Space / CPU / Memory Status
Normal
Low Resources
Critical
Malware/Antivirus Scan Status
Clean
Infected
Not Done
Recent Software/OS Updates
*
Updated
Pending Updates
Not Applicable
Email Address
Customer Name
Helpdesk Team
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